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Overcoming Mass Confusion: Collaborative Customer Co-Design in Online Communities	Submitted Date: 2006/9/11
The idea of integrating users into a co-design process as part of a mass customization strategy is a promising approach for comp ...more...

The Loyalty Connection: Secrets To Customer Retention And Increased Profits	Submitted Date: 2006/9/8
Customer churn rates are higher than ever, and businesses haven�t figured out how to stop the bleeding. New CRM Guru research po ...more...